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Case Study

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Chicago-area Hospital Faces Challenges with Patient Outcome Metrics

Prior to the unprecedented seismic shifts in national healthcare delivery caused by the COVID-19 pandemic, the winds of change had already begun to resonate across Chicago’s healthcare delivery system.



A major Chicago-area hospital committed to serving its underserved patient population sought to resolve longstanding, systemic challenges within its quality patient outcome metrics. Key hospital indicators such as Patient Wait Times, Left Without Being Seen rates and declining HCAHPS scores left the hospital in an increasingly dire financial and operational state. 

Hospital executives engaged D&Y to provide both immediate and long-term clinical coverage aimed at resolving the facility’s growing quality patient outcome and forecasted revenue concerns.


After a thorough analysis of the facility’s challenges and objectives, D&Y responded by providing more than 20 qualified clinicians to provide support in delivering the desired metrics. In the first seven months of 2020, these clinicians provided over 300 days of life-saving clinical care, positively impacting Patient Wait Times and Left Without Being Seen metrics.

Since 1989, D&Y has held a distinctive leadership position within the healthcare staffing marketplace, driving unparalleled results through matching qualified clinicians with quality practice environments. Our dedication to our valued client partners is evidenced in our ongoing commitment to cost containment and cost reduction, while also driving market share and revenue enhancements – ultimately resulting in quality outcomes for the patient populations that you serve.

For more information regarding the expansive D&Y client solutions portfolio or to receive your complimentary medical staff development consultation, please contact us at 800.955.1919 or 

D&Y has provided an expedited response time in bringing quality clinicians to meet the needs of our patient population and has continued to serve as a collaborative, trusted and invested consulting partner for our organization during this uneasy time.